Our aim at Treetops Dental Practice and Norwich Dental Implant Centre is to improve smiles, inspire confidence, and help to make a real difference to patients’ lives. We believe that having healthy teeth and gums is important for your smile, self-confidence and general wellbeing. We offer the latest cosmetic and reconstructive dentistry to enable people who are conscious about their teeth to have the smile and the function they have always dreamed of. Our very professional team strive to delivery high quality dentistry in a relaxed and friendly environment to ensure that your experience is always a pleasant one.
Information about our practice
We are committed to delivering quality and excellence, and have systems in place to ensure that we consistently deliver this level of service. Our patients are very important to us, and we welcome your views.We will discuss your treatment with you and agree a treatment plan. We will explain the costs and will keep you informed should there be any changes to the proposed treatment.
Our team of staff is happy to offer assistance to patients whenever necessary. We are unable to offer treatment to those patients in wheelchairs and with mobility difficulties, as we do not have a ground floor surgery available. However, we can refer patients to our North Walsham Practice, Grovefield Dental Surgery, where a downstairs surgery is available. Please contact reception for further details.
Health and Safety Precautions
Cross infection standards in this practice are exceptionally high, and every necessary precaution is taken to safeguard both patients and staff. Disposable items are used wherever possible, and all dental instruments are sterilised under HTM01-05 regulations.
All staff have undergone CRB checks at the enhanced level.
We take patient confidentiality extremely seriously and all personal information is dealt with in accordance with our Practice Confidentiality Policy.
Cancelling or failing appointments
If you must cancel your appointment, please try to give at least 24 hours’ notice. If you fail to attend your appointment and do not contact the practice immediately, we may be unable to offer you further dental care at this practice.
Payment for Services
Payment for dental services is due on the day of treatment. Where there is substantial cost to the practice, payment in full may be requested when treatment commences. The preferred method of payment is by cash or credit card and we are pleased to accept all major credit and debit cards.
We are unable to offer further appointments unless previous appointments have been paid in full. The practice reserves the right to request a deposit or payment in advance. Patients are informed of charges by practice staff and are provided with written estimates.
We recognize that regular feedback helps us improve our services. If you have any comments or complaints about the care or service you receive, we operate a Code of Conduct for Patient Complaints in accordance with regulations. We hope that any queries or problems can be quickly resolved, and helpful suggestions will incorporated into our practice policies and procedures. Please speak to our practice manager Sheila Barlow, if you wish to register a comment or complaint.
Violent or Aggressive Patients
We operate a zero tolerance policy towards violent, aggressive or abusive patients. Such patients will be refused treatment and reported to the appropriate authorities.
Due to being a city centre practice we are unable to offer private parking. The nearest car parks are St Andrews or St Giles.
If you have a dental emergency during practice hours please telephone the practice, and we will make every effort to see you as soon as possible. The earlier you phone, the more likely it is that we will be able to see you on that day.
If you are coming to the practice from the direction of the Grapes Hill Roundabout (marked in red on the map) take the Cleveland Road exit signposted for the Forum and St. Giles. Take the Second left down Willow Lane, you will come out on a hill, turn right to the bottom of the road, turn right again and you will be on a cobbled street. This is Pottergate. Drive straight down and you will be able to pull up on the right hand side of the road opposite the practice on the left. (This route is marked on the map in green)
If you are parked in St. Giles car park you will need to exit the car park and turn left down Upper Goat Lane (it does not look like it goes anywhere) this will bring you out on Pottergate, turn right and drive down to the practice. (This route is marked on the map in blue)
If you are parked in St. Andrews you will need to turn onto Duke Street to the roundabout, take the first exit, you will come to another roundabout, again, take the first exit, keep in the left hand lane, you will see a turning on your left just before Toys ‘R’ Us, turn down here, at the end of this road go straight over onto a cobbled street. Turn right at the top of this road and you will be on St. Benedicts street follow this to the top and round to the left. Keep following and it will take you onto Pottergate. Follow the road down and pull up on the right opposite the practice on the left hand side. (This route is marked on the map in purple)
For our existing private patients: We are part of a rota to provide treatment in an emergency, out of normal surgery hours. Please telephone the practice – on 01603 660090 – and listen to the answerphone for details and you will be advised accordingly.
All our Denplan patients are covered for emergency care even when away from home. Please contact 0800 328 3223 for further information.
NHS patients can access emergency treatment or advice via NHS Choices 111, phone 111